Case Study: Recovery Management Solutions improves payment compliance and automation with PDCflow

Improved payment compliance workflow and automation of payments

Recovery Management Solutions, LLC (RMS), a debt collection agency, was facing challenges in achieving Regulation E compliance for recurring ACH payments and streamlining its payment collection process. The traditional method of mailing paper authorization forms was slow and inefficient. RMS sought a solution from PDCflow to automate payments and obtain required electronic signatures more quickly.

By implementing PDCflow's Flow + Payments product, RMS integrated e-signatures with its payment workflows. This allowed collectors to send compliant authorization requests via email or SMS during client calls, obtaining instant approval. The solution resulted in faster payment collections with agreements returned in minutes, significantly less manual work for staff as payments became automated, and easier adherence to compliance regulations.

Recovery Management Solutions, LLC

Liz Colwell

Administrator