Case Study: Assistentcy doubles credit card payments with PDCflow Flow Technology

Doubled credit card payments in one year by providing a friction-free customer experience

Assistentcy LLC, an extended business office that assists healthcare organizations with patient recovery programs, faced challenges in collecting payments from willing patients. Patients were often hesitant to share payment details over the phone, did not have their information readily available, or were concerned about fraud. Their previous process of directing patients to a web portal with URLs, account numbers, and PINs was cumbersome and resulted in lost payments. They implemented PDCflow's Flow + Payments service to resolve these issues.

The solution from PDCflow allowed Assistentcy agents to send secure email or text links containing billing statements and a payment form. Patients could then review statements and enter their own payment details at their convenience. This friction-free process nearly doubled Assistentcy's credit card payments within a year, with PDCflow's technology achieving a 97% delivery rate, 73% open rate, and 74% click rate. It also reduced calls for payment confirmation and built greater trust with consumers.

Assistentcy

Cameron Karim

President & Director of Operations