Case Study: Northern Monk Brewery achieves flexible, professional cloud communications with PCM Systems

Northern Monk Brewery upgrades to a flexible cloud phone system with PCM Systems for 3 sites

Northern Monk Brewery, a Leeds-based brewery, had outgrown its system of individual landlines and sought a more professional, integrated phone system to improve communications with customers and suppliers and between its own staff across multiple sites. PCM Systems provided a solution by developing and installing a new Cloud-based VoIP telephone communications system.

PCM Systems managed the entire implementation, preconfiguring equipment and carefully switching over services to avoid any business disruption. The flexible solution they delivered includes handsets and a mobile app, provides free internal and inter-site calls, and offers features like IVR and CRM integration. The system is managed by PCM for an ongoing fee, giving Northern Monk a cost-effective and scalable tool that continues to evolve with new functionalities to meet their business needs.

Northern Monk Brewery