Case Study: TRADER Corporation strengthens PCI compliance and streamlines phone payments with PCI Pal Agent Assist

Trader Corporation - Customer Case Study

TRADER Corporation, a leading Canadian automotive digital marketplace, faced the challenge of securely handling telephone payments to meet PCI DSS compliance and mitigate the high risk of Cardholder Not Present fraud. They needed a solution for their contact center that would not lengthen call times or disrupt their existing telephony and CRM infrastructure.

PCI Pal implemented its Agent Assist solution, which routes customers to input their card details directly, keeping sensitive data anonymous to agents and out of TRADER's environment. The result was seamless PCI compliance for approximately 1,500 weekly calls, a reduction in administrative burdens like faxes and emails, and a positive customer experience with shorter call durations.

Trader Corporation

Royston Simon

Credit & Collection Manager