Case Study: Serco reduces PCI compliance overheads with PCI Pal

Serco - Customer Case Study

Serco, a global leader in the outsourcing market, faced the challenge of maintaining its PCI compliance in a cost-effective and robust way for its contact centres. The company went to market to find a solution and selected the secure contact centre technology provided by vendor PCI Pal.

PCI Pal integrated its secure cloud platform with Serco's telephony environment to handle customer communications and data securely. This implementation allowed for a fast deployment, reduced compliance overheads, and increased operational efficiency for Serco. Importantly, PCI Pal delivered the solution without impacting Serco's existing systems, maintaining their flexibility.

Serco

Chris de Souza

Contact Centre Manager