Case Study: Secret Escapes achieves secure PCI-compliant payments with PCI Pal Agent Assist

Secret Escapes secures 60 million members’ payments with PCI Pal

Secret Escapes, a global travel deals company, needed to achieve PCI compliance and enhance payment security for its customer support team. They sought a solution that would allow them to securely record calls for training without capturing sensitive payment data and support their hybrid workforce. Their provider, Vonage, recommended the vendor PCI Pal and its PCI Pal Agent Assist product.

PCI Pal implemented its Agent Assist solution, which uses DTMF masking technology to securely process payments over the phone. This integration eliminated the manual input of customer data for agents and ensured PCI compliance regardless of agent location. For Secret Escapes, this resulted in decreased payment failure rates, increased payment conversion rates, and provided enhanced security and peace of mind for both the company and its customers.

Secret Escapes