Case Study: iFLY achieves PCI compliance with PCI Pal Agent Assist

iFLY - Customer Case Study

iFLY, a global leisure company and creator of modern indoor skydiving, needed to achieve PCI DSS compliance for its call center. The finance team manually captured payment card details during recorded calls, which posed a significant security risk and the threat of major financial penalties. They sought a solution that would secure payments without disrupting their call recording process or degrading the customer experience.

PCI Pal implemented its Agent Assist solution, which uses DTMF technology to let customers securely input their card details via their phone keypads. This prevented sensitive data from being heard by agents or captured in the call recordings. The solution was easy to integrate with iFLY's existing systems. As a result, iFLY elevated its PCI compliance from Certificate D to the highest level, Certificate A, eliminating the risk of fines. The solution also improved efficiency and received positive feedback from both customers and staff.

iFLY

Alyson Williams

Finance Manager