Case Study: a major public sector organization achieves PCI DSS compliance and secure phone payments with PCI Pal Agent Assist

Delivering Security and Compliance to Large Public Sector Organizations

The customer, a large public sector contact center, needed to secure telephone-based payments and achieve PCI DSS compliance without relying on soon-to-be-obsolete compensating controls. They required a solution that would protect sensitive data from breaches, reduce their security risk, and integrate with their existing infrastructure, which led them to the vendor PCI Pal and its Agent Assist product.

PCI Pal implemented its cloud-based Agent Assist solution to descope the contact center from PCI DSS by preventing sensitive payment data from ever entering the enterprise. This removed the security risk, integrated seamlessly with existing systems, and provided an accessible experience for agents. As a result, the organization achieved full PCI DSS compliance, reduced call handling times, and significantly minimized payment errors, all while PCI Pal guaranteed maximum uptime through strict SLAs.