Case Study: Chill Insurance reinforces PCI compliance and streamlines payments with PCI Pal Agent Assist

Chill Insurance keeps call times steady with PCI Pal Agent Assist

Chill Insurance, a recognized insurance brand in Ireland, faced the challenge of maintaining PCI DSS compliance and securing customer payment data while their agents worked remotely during the pandemic. Their previous process of pausing call recordings was cumbersome. To address this, they sought a robust solution and chose to implement PCI Pal Agent Assist.

PCI Pal provided its cloud-based Agent Assist solution, which integrated seamlessly with Chill Insurance's existing Genesys platform. This allowed payment transactions to be handled securely without interrupting the customer call. The implementation was smooth, with no negative impact on call times or sales conversions. The customer reported that the new process is cleaner and provides greater assurance to both the company and its customers regarding payment security.

Chill Insurance