Case Study: United States Patent and Trademark Office (USPTO) achieves faster information access and streamlined document version control with PBworks

USPTO - Customer Case Study

The United States Patent and Trademark Office (USPTO), an agency of the Department of Commerce, faced a major information-access problem. Managing Attorney Andrew Smith receives roughly 300 detailed emails a day and had to search through thousands of messages and multiple document versions to find the correct procedures and compliance rules, creating delays and the risk of missed or inconsistent guidance.

USPTO implemented PBworks to warehouse documents and manage versions with a simple point-and-click interface, making it much faster for staff across the 9,000-person agency to find the right information. The tool cut search time, saved Smith about 2–3 hours per week, and—more importantly—improved timely access to policies and reduced the chance of losing or misusing critical procedures.

USPTO

Andrew Smith

Managing Attorney