Case Study: MedStar Health achieves increased productivity and preserves critical knowledge with PBWorks

Medstar Health - Customer Case Study

MedStar Health, a $4 billion not-for-profit hospital system serving over half a million patients annually, relies on MedSTAR Transport for emergency air and ground transfers. Facing a high-pressure environment where time is critical and much operational knowledge lived only in employees’ heads, the team struggled with slow onboarding, lost institutional memory when veterans retired, and inefficient policy updates handled by email and printed documents.

MedSTAR deployed PBworks as a collaborative knowledgebase and formal policy repository, giving staff a simple way to find answers, log questions, and contribute updates. The platform centralized critical information, enabled front-line commenting and owner review of procedures, reduced time and cost spent on updates, helped retain institutional knowledge, surfaced rising talent, and has since expanded across multiple departments and hospitals—boosting productivity across the organization.

MedStar Health

Chris Wuerker

Medical Director