Case Study: Kiva cuts email by 30% and boosts global collaboration with PBWorks

Kiva - Customer Case Study

Kiva, the microloan nonprofit, struggled to manage its global Fellows program by email — receiving 200–300 messages daily and relying on document attachments that created problems for field workers on slow connections. The team needed an easy-to-use, flexible, dynamic, and globally accessible way to share knowledge and reduce administrative burden.

Implementing a PBworks wiki met those needs: staff created core instruction pages and documents, and Fellows quickly began contributing (including full Spanish translations). Today the wiki has 100% participation, is required for new Fellows, cut email volume by 30%, almost eliminated troublesome attachments, greatly reduced questions to the home office, and scales with the program’s growth.

Kiva

Anushka Ratnayake

Fellows Program Manager