Case Study: Marshall Medical Center boosts patient payments and eases staff burden with PayZen

Marshall Medical Center Alleviates Staff Burden and Increases Patient Payments with PayZen

Marshall Medical Center, a non-profit community healthcare provider, was facing significant staff burden and cash flow challenges. These issues were exacerbated by the No Surprises Act, which added more complexity to their revenue cycle. With a limited local hiring pool, their staff was overextended managing payment plans, leading to uncollected bills and unsustainable arrangements for the hospital. To address this, Marshall partnered with PayZen to implement its AI-powered patient payment plan solution.

The PayZen platform was seamlessly integrated into Marshall's Epic system. It uses AI to offer patients individualized, interest-free payment plans based on their financial capacity. This solution automated the process, alleviating staff workload. As a result, Marshall saw $1.2 million in incremental patient payments within the first nine months, primarily from older accounts that were likely to become bad debt. PayZen's implementation improved cash flow and provided much-needed operational relief to the staff.

Marshall Medical Center

Karen Dostart

Director of Hospital Patient Billing