Case Study: Allegiance Health Management boosts cash flow and patient affordability with PayZen

Allegiance Health Management Boosts Cash Flow and Affordability with PayZen

Allegiance Health Management, a healthcare provider in Louisiana, struggled with low patient payment collection rates, which negatively impacted its cash flow and revenue. The organization sought a way to accelerate revenue capture without increasing the burden on its administrative staff. They discovered PayZen, a platform that allows patients to pay for out-of-pocket medical expenses with affordable, interest-free payment plans.

By implementing PayZen's solution, Allegiance provided patients with flexible payment options, leading to a vastly improved patient experience and a Net Promoter Score of 87, far exceeding the industry average. For the business, PayZen accelerated cash flow without recourse and increased self-pay collection rates, resulting in over $1.5 million in realized patient payments. The fully automated service also freed up Allegiance's billing staff to focus on other critical tasks, making the partnership a significant success.

Allegiance Health Management

Tracie Young

Regional Revenue Cycle Director