Case Study: Blind Industries & Services of Maryland streamlines payments with PayTrace

Maryland cuts manual payment effort by 60% with PayTrace

Blind Industries & Services of Maryland (BISM) faced significant challenges with outdated, non-integrated systems and a highly manual credit card processing workflow. This inefficient process frustrated staff and created a poor experience for repeat customers. The organization needed a unified solution, especially as they discovered their new e-commerce website could not capture payments after an order shipped due to an integration gap between systems.

By implementing PayTrace's Trace AR for Business Central, BISM embedded seamless payment and accounts receivable automation directly within their new ERP system. PayTrace developed a specific API enhancement to handle the e-commerce integration, enabling payments to be captured after shipping. The solution reduced manual efforts by 60%, saved time and money, and created a faster, more convenient checkout process for customers by allowing them to securely store multiple payment methods.

Maryland