Case Study: Decorative Materials strengthens payment security and reduces manual errors with PayTrace and NewGen Business Solutions

Decorative Materials improves payment security and saves time with PayTrace

Decorative Materials, a leading supplier of luxury tile and stone based in Colorado, faced challenges with its outdated, custom-built order system and non-digital payment processes. The company needed a more innovative solution to improve security, reduce manual errors from handling paper orders with scribbled credit card numbers, and scale with their growth, all while maintaining their existing payment providers including PayTrace.

Partnering with NewGen Business Solutions, Decorative Materials implemented the PayGen solution powered by PayTrace and integrated with NetSuite. This provided a complete payments platform for order management, digital invoicing, and secure payment collection. The results included better security through tokenization, fewer manual errors, significant time savings from accepting ACH payments, and an improved customer experience. PayTrace's integration helped eliminate administrative bottlenecks and provided the company with a secure, scalable solution.

Decorative Materials