Case Study: ICE International Currency Exchange delivers secure cash-for-care payments with Paytia

ICE International Currency Exchange Case Study Cash for Care During the Pandemic

a major foreign currency exchange, ICE International Currency Exchange, needed to rapidly create a service for a UK bank to deliver cash to vulnerable customers during the pandemic. Their existing telephone-payment system was unusable for the target audience, and they required a PCI DSS-compliant solution that was both secure and easy to implement. The vendor, Paytia, was recommended by their payment provider.

ICE implemented Paytia's Secure Virtual Terminal, a cloud-based service that allowed agents to take secure payments over the phone using a customer's keypad. The Paytia solution removed the burden of PCI DSS compliance, enabled staff to work from anywhere, and proved intuitive for customers. The service was deployed in just two weeks and was a great success, providing a crucial lifeline to those in need.

Foreign Currency Exchange

Paula Griffiths

Head of Regional Operations