Case Study: Insure and Go achieves 75% PCI compliance scope reduction with Paytia's common capture service

Common Capture Service for Hybrid Work Environments

Insure and Go faced a significant security challenge in its call center, where agents using Digi-desk by Citrus telecom had to capture customer payment card details. This process created a major risk for data breaches and made meeting strict PCI DSS compliance requirements difficult, especially as agents worked across different environments.

Paytia implemented a unified common capture service that integrated with the existing Digi-desk infrastructure. This solution provided identical, secure payment processes for all agents, whether working remotely or in the office. The results for Insure and Go included a 75% reduction in PCI compliance scope and associated costs, while also enabling seamless hybrid work without compromising security or customer experience.

InsureandGo