Case Study: AllClear Travel Insurance reduces PCI compliance scope with Paytia

AllClear Travel Insurance - Customer Case Study

All Clear Travel Insurance faced a major security and compliance challenge, as their agents were handling real payment card details over the phone, creating a risk for data breaches. To address this, they partnered with vendor Paytia to implement a solution using DTMF capture integration with their existing Digi-desk platform from Citrus telecom.

Paytia's solution used a flexible licensing model that dynamically adjusted costs based on agent usage. This allowed All Clear to scale their operations instantly during emergencies while reducing payment processing costs by 45% in off-peak times. The implementation led to a 75% reduction in their PCI compliance scope and a 40% improvement in agent efficiency, providing both significant security and financial benefits.

AllClear Travel Insurance