Case Study: Warby Parker achieves PCI-compliant phone payments and faster call handling with Paytia

Warby Parker - Customer Case Study

Warby Parker, a rapidly growing eyewear retailer, faced a challenge with their inefficient and non-compliant phone order system. Their manual payment process increased call times and created security risks as agents handled sensitive card data directly. They sought a solution from Paytia to improve security while maintaining their high customer service standards.

Paytia implemented its PCI-compliant telephone payment system to securely remove card data from Warby Parker's environment. This solution enabled customers to input payment details directly via their keypad. The results were significant: call handling times dropped by 35%, payment errors were reduced by 42%, and customer satisfaction scores for payments rose by 28%. Warby Parker also achieved full PCI DSS compliance, with Paytia's solution delivering a return on investment within the first quarter.

Warby Parker

Warby Parker