Case Study: Pinnacle Group achieves secure, compliant phone payments with Paytia

Secure Phone Payments for Service Charges

The Pinnacle Group, a leading UK housing management company, faced the challenge of securely collecting service charge payments from tenants and apartment owners over the phone. They needed a PCI DSS compliant solution that was simple to implement, especially with a remote workforce, and would protect customer card data. The vendor, Paytia, provided its Secure Virtual Terminal to address this challenge.

The Paytia solution integrated seamlessly with Pinnacle's existing RingCentral telephony, requiring no complex integration. It removed the customer's need to share card details with agents and reduced Pinnacle's PCI DSS obligations by 95%. This allowed the company to start with a single agent licence and scale as needed, resulting in more efficient collection operations and enhanced security for its customers.

Pinnacle Group

Alison Wade

Head of Income and Performance