Case Study: Osborn Leisure improves phone payment security and customer experience with Paytia

Osborn Leisure - Customer Case Study

Osborn Leisure, a provider of holiday lodgings and recreation with three parks in Sussex, faced a significant challenge with its telephone booking process. Requiring customers to read their card details aloud created security risks, a poor customer experience, and a high rate of abandoned bookings after calls. They needed a secure payment solution from a vendor like Paytia to improve compliance and customer trust.

Osborn Leisure implemented Paytia's Secure Virtual Terminal solution. This allowed customers to securely enter their card details via their phone keypads during a call, which removed Osborn from the scope of PCI-DSS compliance for 96% of the requirements. The results were highly positive: the business eliminated setup fees, saw a reduction in abandoned bookings, and could focus on development. Customers appreciated the increased security and control, significantly improving the overall experience. Paytia provided a seamless and cost-effective solution.

Osborn Leisure

Seb Longrigg

Senior Operations Manager