Case Study: CAS secures phone payments and reduces support calls with Paytia

CAS - Customer Case Study

CAS, a business services company, needed to process customer payments over the phone securely without compromising their personal customer service. Their existing method had agents handling sensitive card data, which created significant security risks and PCI DSS compliance burdens. They sought a solution from Paytia to address these challenges.

Paytia implemented its secure virtual terminal and payment links solution. This allowed agents to stay on calls while customers entered card details via their phone keypads, ensuring no sensitive data entered CAS's systems. The results included the complete removal of card data from their environment, taking them out of PCI DSS scope. The solution also expanded customer payment options and led to a 25% reduction in payment-related support calls.

CAS