Case Study: Noordhoff achieves faster cash flow and higher customer satisfaction with Payt Software

More customer satisfaction at Noordhoff Publishers thanks to Payt

Noordhoff Uitgevers, a major educational publisher, faced a significant challenge with its manual accounts receivable process. The company was sending approximately 40,000 invoices per month via physical mail, which was expensive, labor-intensive, and resulted in a very high DSO that negatively impacted cash flow. They partnered with Payt Software to implement its accounts receivable management platform to automate and digitize this process.

By implementing Payt's solution, Noordhoff transitioned to fully digital invoicing and reminders. This cleaned up their customer database, ensured invoices reached the correct recipients, and facilitated direct communication. The results were a dramatically improved DSO and cash flow. Payt also enabled faster customer inquiry responses, improved service quality, and freed up staff for other tasks, leading to significantly higher customer satisfaction.

Noordhoff

Jos van Weerden

Finance Services Manager