Case Study: INDI improves payment behavior and customer satisfaction with Payt

INDI - Customer Case Study

The customer was INDI, a rapidly growing e-commerce webshop for technical components, which was sending over 80,000 invoices annually. Their challenge was automating their time-consuming and labor-intensive debtor process, as their existing financial package did not provide sufficient credit management capabilities. They sought a solution to digitize and streamline their accounts receivable process.

Payt Software provided its service to automate INDI's debtor process. By integrating with their Exact financial package, Payt automatically sent reminders for unpaid invoices and facilitated easy online payments. This solution allowed INDI to manage its credit management with the same staff despite significant growth, spending only 50-60 hours a week on it. The results were exceptional, with virtually no collection processes needed—only about 20 per year—leading to higher customer satisfaction and significantly improved payment behavior.

INDI

Sybrand Brouwer

Director and Owner