Case Study: Hanze University of Applied Sciences improves invoice processing and customer satisfaction with Payt Software

Hanze University of Applied Sciences breaks its own records with Payt

The Hanze University of Applied Sciences sought to automate its manual, Excel-based accounts receivable process to gain more control over its position and improve communication with its student customers. The challenge was to make the work easier for its staff and handle the process from invoicing to collection more efficiently and effectively.

Payt’s software provided a solution that automated the entire process, including invoicing, reminders, and offering various online payment methods. The implementation resulted in a significantly improved accounts receivable portfolio and broke internal records, with one payment being made just 17 seconds after invoice delivery. Most importantly, Payt enabled the university to vastly improve customer satisfaction through friendly, transparent communication and features like pausing reminders during holidays, freeing up staff time for qualitative improvements.

Hanze University of Applied Sciences

Jean-Paul Heunks

Head of Financial Administration