Case Study: Start.ca streamlines billing and expands payment options with Paystone

Start.ca Partners with Paystone to Provide Quality Service and Payment Diversity

Start.ca, an Ontario-based telecommunications provider, required a payment processor that could support modern payment methods like MasterCard Debit and Visa Debit to meet customer demand. Their previous provider’s system was unable to accommodate these technologies and featured a cumbersome online portal for managing payments. Start.ca partnered with Paystone and implemented its Converge online payment solution to address these challenges.

By switching to Paystone, Start.ca gained the ability to process a wider range of payments, including Apple Pay and Google Pay, significantly increasing payment diversity for their customers. The intuitive single portal streamlined operations, allowing their accounting team to efficiently handle adjustments. Paystone also provided outstanding, proactive customer service. The partnership resulted in greatly improved customer satisfaction and a significant reduction in payment processing costs.

Start.ca

Darryl Olthoff

Co-founder and Chief Operating Officer