Case Study: Pandora Masonville achieves secure, efficient payments with Paystone

Pandora Masonville Gains Payment Security and Enhances Customer Experience with Paystone

Pandora Masonville, a London, Ontario franchise of the global jewellery retailer Pandora, needed a more reliable and secure way to handle payments while improving the in-store experience for customers. Its previous payment provider caused connectivity and service issues that took staff time away from serving shoppers, and the store also wanted a solution that could handle busy seasonal traffic more efficiently. Paystone’s countertop and wireless point-of-sale solutions were introduced to address these challenges.

With Paystone, Pandora Masonville improved payment security, reduced technology problems, and gained faster support for technical issues and chargebacks. The store reported savings in both time and costs, little to no technology issues, shorter lines, and decreased wait times, while wireless terminals let staff assist customers anywhere in the store.

Pandora

Anahid Kossaian

Store Manager