Case Study: Neighbourhood Pet Clinic Group Inc. improves payment processing and customer service with Paystone

Neighbourhood Pet Clinic Processing Payments Like a walk in the park

Neighbourhood Pet Clinic Group Inc., a veterinary clinic group, faced significant challenges with their previous payment processor, including terminal outages and poor customer service that jeopardized their operations and customer experience. They needed a reliable partner to ensure a smooth payment process for their clients. This led them to switch to Paystone for their payment processing services.

Paystone implemented wireless terminals and leveraged their Converge platform to enable preauthorized payments for the clinic's wellness plans. This solution provided portability for in-exam room transactions and eliminated recurring rental fees through a terminal purchase option. The switch to Paystone drastically improved the customer service experience, provided long-term hardware cost savings, and differentiated the clinic’s offerings with a seamless recurring billing system.

Neighbourhood Pet Clinic Group Inc.

Brent Barr

Business Director