Case Study: Vets First Choice reduces DSO by 80% and cuts transaction fees 98% with PayStand

Vets First Choice Streamlines Accounting Workflows, Primes for High Growth With Paystand

Vets First Choice, a fast-growing provider of technology-enabled veterinary healthcare services, faced escalating accounts receivable complexity after multiple acquisitions, a merger and an IPO. The finance team needed to automate customer payments, centralize AR workflows, reduce manual posting of checks and phone payments, and increase self-service—so Vets First Choice turned to PayStand and its PayStand for NetSuite SuiteApp integration.

PayStand’s SuiteApp was installed into NetSuite OneWorld to automate invoicing and reconciliation, tokenize payment data, support eCheck/ACH/debit/credit and virtual terminal payments, send login-free invoice links, and provide real-time payment dashboards. Using PayStand, Vets First Choice cut days sales outstanding by 80%, lowered per-transaction fees by 98%, reduced payment-related phone inquiries by 25%, and grew customers by 11% with zero new AR staff.

Vets First Choice

Kristen Parisien

Reporting and Accounting Manager