Case Study: Thumbtack reduces DSO by 40% with Paystand

How Thumbtack Reduced Their DSO by 40%

Thumbtack, a home management platform, needed to streamline its accounts receivable process as it prepared for IPO success. Using Paystand, it sought an AR solution that could fully integrate with NetSuite and replace inefficient, partially integrated billing workflows that were causing duplicate invoices, manual errors, and limited visibility into cash flow.

With Paystand’s AR automation solution, Thumbtack eliminated the need for separate AR tools and unreliable APIs, while giving customers a self-service payment portal with multiple payment options. The result was a 40% reduction in DSO, a 98.75% drop in write-offs, and 87% less manual effort, saving the team 28 hours per month and improving cash flow forecasting.

Thumbtack

Chad Bello

Revenue Accounting Manager