Case Study: Edgewood Healthcare achieves automated AR, 99% fewer manual errors and 66% lower transaction fees with Paystand

Edgewood Healthcare revitalizes payment processes using Paystand

Edgewood Healthcare, the leading operator of senior living communities in the upper Midwest, faced an increasingly manual, error-prone payment process as it scaled to 65 facilities and nearly 4,000 residents. After migrating to NetSuite, the organization needed a payments partner that would integrate across subsidiaries, enable digital autopay, and restore a trusted, customer-centric payment experience—so they chose Paystand’s AR and payments automation platform.

Paystand implemented an integrated, automated AR solution that enabled autopay, passed convenience fees to customers, and fully automated month-end reconciliation. The result for Edgewood Healthcare was a 99% reduction in manual errors, a 66% decrease in transaction fees, a 25% productivity increase, elimination of manual reconciliation hours, a 2+ day faster payment clearance cycle, and improved customer transparency and satisfaction.

Edgewood Healthcare

John Dybwad

Vice President of Finance/Budget