Case Study: Builders Insurance Industry Association Insurance cuts transaction costs 50% and boosts electronic payments 42% with Paystand

BIIA Insurance Streamlines A/R With Digital Payments

Builders Insurance Industry Association Insurance (BIIA Insurance), a Norfolk, VA–based property and casualty insurer founded in 1999, struggled with manual billing processes and multiple disparate payment methods (mail, fax, phone) that consumed staff time. Early online credit card acceptance added fixed and variable fees that hurt margins, so BIIA sought a way to drive customers to web payments, cut transaction costs, and reduce back‑office effort — and engaged Paystand (AR, Enterprise Cash Cycle/digital payment gateway) to help.

Paystand implemented its digital payment gateway integrated with BIIA’s invoicing system in days, enabling ACH, credit and debit payments on the website with a consistent blended fee and zero staff intervention. As a result, Paystand helped BIIA Insurance increase bills paid electronically by 42%, cut transaction costs by nearly 50%, and improve back‑office efficiency.

Builders Insurance Industry Association Insurance