Case Study: NEWPRO Home Improvement Solutions achieves 82% customer retention and record-high revenue with PaySimple

PaySimple + i360 Quick to Profit with Online Mobile Payments for NewPro

NEWPRO Home Improvement Solutions is a family‑owned New England business (founded 1945, 140 employees) that under new leadership pursued expansion but was hampered by paper-based payment and booking processes. The inability to collect pre-payments in the field led to a roughly 25% loss from cancellations and finance rejects, delayed commissions for 40 sales reps, and pressure on customer retention and employee satisfaction.

NEWPRO implemented PaySimple for mobile, paperless payments and integrated improveit 360 as its CRM so field reps could securely take pre-payments and see commissions in real time. The change raised customer retention from 75% to 82%, helped the company exceed its 2018 revenue forecast (actual >$30M vs $26M forecast), added 3,500 new customers, and positioned NEWPRO for continued growth as a fully paperless operation.

NEWPRO Home Improvement Solutions

Anthony Cogliani

President