Case Study: Titan Granite achieves early, reliable payments and major time savings with PaySimple

Increased Efficiency and payment ahead of schedule for titan granite

Titan Granite is a full‑service countertop fabrication and installation company in St. Louis that had relied on a two‑installment, in‑person payment process that often forced customers to return to the showroom and delayed installers on site. When their payment processor required an expensive 5G hardware upgrade, the team used the moment to find a simpler, more scalable solution that would reduce payment friction and protect cash flow.

They adopted ActionPay (powered by PaySimple) — the integrated payments feature in their existing ActionFlow software — with guided onboarding and payment links plus automated reminders. The switch delivered rapid adoption, eliminated cancelled or deferred appointments, and shifted payments ahead of schedule: installers save 2.5+ hours/week, office staff save 1.5+ hours/week, and every job is collected before installation (with many paid before fabrication), improving efficiency and cash flow.

Titan Granite

Laura Harris

Titan Granite