Case Study: Our Tribe Center for Well Being achieves faster payments and higher patient retention with PaySimple

How Recurring Billing Transformed a Chiropractic Practice

Our Spine Center for Well-Being is a neurologically‑based chiropractic clinic in Arvada, Colorado run by Drs. Sam and Lynn McDonald, who handle both patient care and all administrative duties. They struggled with an unintuitive payment system that required manual collection of payments at every visit, which slowed appointments, hurt patient experience and loyalty, and diverted time away from clinical care and business growth.

After switching to PaySimple, the clinic implemented card‑on‑file and recurring billing along with mobile and point‑of‑sale features. Onboarding was simple, payments became automatic, and the team regained time to focus on patients, marketing and outreach—leading to better retention and show‑rates, more efficient appointments, and new revenue opportunities at community events.

Our Tribe Center for Well Being

Sam McDonald

Our Tribe Center for Well Being