Case Study: Duple Meter, LLC achieves over 99% customer retention and saves 15 hours per week with PaySimple

Better billing process improves customer retention and saves 15 hours per week

Duple Meter, founded by Kevin LaManna, builds business-management software that began as a tool for music teachers and expanded into products for non-profits and small businesses. Early on the company needed reliable online payments and recurring billing; multiple vendors had poor user experiences and integration, leaving Kevin spending hours each day on billing tasks.

Switching to PaySimple’s web payment forms and automated recurring billing streamlined collections, cutting billing time from about three hours a day to roughly five minutes a week (about a 15-hour-per-week savings) and helping Duple Meter maintain over 99% customer retention. Kevin also cites PaySimple’s ease of use, strong security, and responsive support as key factors that let the team focus on product growth.

Duple Meter, LLC

Kevin LaManna

Owner