Case Study: Policy Expert improves online payments and customer experience with Paysafe

Policy Expert - Customer Case Study

Policy Expert, a UK-based online insurance provider, needed a seamless and frictionless online payments solution to match its high standards of customer service and to prevent checkout abandonment. They turned to the vendor, Paysafe, for a best-in-class payment processing service to enhance their customer experience.

Paysafe provided a fully customized solution that included a hosted payment page to ease PCI compliance, a unique Direct Debit validation service, and an account updater for automatic policy renewals. This strategic partnership, which began in 2011, made Paysafe the company's longest-standing third-party supplier. The results for Policy Expert were significant, including the ability to sell its first home insurance policy, process 500,000 customers, and sell 1,000 policies in a single day.

Policy Expert