Case Study: inDrive achieves 11% higher payment approval rates with Payrails

inDrive increases payment approval rates by 11% with Payrails platform

inDrive, a global ride-hailing app, faced significant challenges managing payments across its operations in 46 countries. Their rapid expansion created hurdles in achieving high local payment authorization rates, integrating cost-efficient payment service providers (PSPs), and offering relevant local alternative payment methods (APMs). To address this complexity and improve the checkout experience for its users and drivers, inDrive partnered with Payrails and utilized its PSP integration layer, routing, and APMs features.

By implementing Payrails' platform, inDrive integrated a PSP-agnostic layer to simplify multi-provider setups and enable dynamic payment routing. This solution allowed for faster, more localized payment processing. The results were substantial: Payrails helped inDrive achieve an 11% increase in payment approval rates, a 70% reduction in time-to-market for new integrations, and a 23% increase in revenue processed through network tokens, significantly boosting their overall payment performance.

inDrive

Vasiliy Everstov

Head of Fintech