Case Study: Texas Tech Federal Credit Union quadruples invoice-processing capacity and reduces errors with Paypool

Texas Tech Federal Credit Union - Customer Case Study

Texas Tech Credit Union, a not-for-profit serving more than 15,000 members, faced a 100% increase in vendor invoices over two years as it expanded services, creating workflow bottlenecks, the risk of hiring additional AP staff, and greater exposure to human error. To address this, the credit union selected Paypool’s SaaS accounts-payable automation to streamline entry, approval, and payment processes.

Paypool implemented an end-to-end AP automation system—digital capture, approval workflows, and payment processing—and was live within five weeks, eliminating paper and routing data into a jointly designed workflow. As a result, Texas Tech Credit Union quadrupled its invoice-processing capacity without adding staff, reduced billing errors and overpayments, accelerated approvals to capture early-pay discounts and avoid late fees, and gained real-time visibility through Paypool’s dashboard.

Texas Tech Credit Union

Chris Hutson

Chief Financial Officer