Case Study: Uber achieves seamless global mobile payments with PayPal Braintree

Uber - Customer Case Study

Uber, a mobile car service application, faced significant challenges when expanding internationally. Their previous payment gateway could not effectively process transactions in foreign currencies, leading to customer confusion and slow adoption in new markets like Paris. They needed a mobile-first payment solution that was fast, provided full data portability, and offered excellent customer support to maintain their seamless user experience. This led them to partner with the vendor PayPal Braintree.

PayPal Braintree provided a mobile-optimized payment gateway that was quickly integrated into the Uber app. Their platform enabled Uber to process payments in over 130 currencies, immediately resolving the currency issue for international customers. The solution also featured client-side encryption, which improved security and reduced Uber's PCI compliance costs. As a result, Uber saw an immediate increase in adoption in Paris and achieved seamless scaling during a period of tremendous growth, with revenue growing 16 times in a single year.

Uber

Ryan McKillen

Engineer & Employee