Case Study: Kiva achieves 10x fewer transaction reviews and streamlined fraud detection with PayPal Braintree's Fraud Protection Advanced

PayPal Fraud Protection Advanced Leveraging rich data intelligence to help Kiva focus on enriching lives

Kiva, a global nonprofit that crowdfunds loans to expand financial access for underserved communities, was struggling with a cumbersome fraud process—hundreds to thousands of transactions required manual review each month, with many false positives. They needed a reliable, machine‑learning–based fraud solution that could scale with their existing PayPal Braintree payment setup so the team could focus on their mission instead of manual fraud triage.

Kiva implemented PayPal Fraud Protection Advanced (FPA), which integrated out‑of‑the‑box with Braintree and provided adaptive risk scoring, customizable rules, and built‑in analytics. The result: a 10x decrease in weekly transactions needing review, a 200% reduction in average review rate, no increase in chargebacks, streamlined reporting, and faster decision‑making—earning FPA a 9/10 rating from Kiva.

Kiva

Kate Irick

Senior Manager, Community and Operations