Case Study: Naturgy Mexico achieves near-doubling of approval rates with PayPal Braintree Expanded Checkout

Naturgy Mexico doubles approval rates to 98-99% with PayPal Braintree

Naturgy Mexico, a leading natural gas company, sought to improve its digital payment experience for customers after issues with a previous processor. Their challenge was to increase customer comfort and confidence in paying online while offering reliable service and multiple payment options. They partnered with vendor PayPal Braintree to implement its Expanded Checkout solution.

PayPal Braintree's solution provided a reliable, single-integration platform that included various payment methods. The implementation was smooth, required less effort than anticipated, and was supported by 24/7 assistance. The results were significant, including a near-doubling of approval rates to 98-99%, a 50% increase in app usage for account access, and a tripling of recurring customer transactions. Naturgy reported extremely high satisfaction with PayPal Braintree's deeply reliable service.

Naturgy Mexico