Case Study: Kiva achieves more efficient fraud management with PayPal Fraud Protection Advanced

Kiva reduces fraud reviews by 200% with PayPal Braintree

Kiva, an international nonprofit focused on expanding financial access, was facing a challenge with a cumbersome manual fraud review process. Their previous solution generated many false positives, requiring the team to manually review hundreds to thousands of transactions monthly. They sought a reliable, machine learning-based fraud prevention solution from vendor PayPal Braintree to automate the process and increase productivity.

PayPal implemented its Fraud Protection Advanced (FPA) solution, which integrated seamlessly with Kiva's existing PayPal Braintree payment processing. The results were significant, with a 200% decrease in the average review rate and a 10x reduction in the number of transactions reviewed weekly. PayPal's solution provided reliable fraud risk identification, reduced chargebacks, and offered user-friendly analytics, allowing Kiva to gain operational efficiencies and focus more resources on its mission.

Kiva