Case Study: Avelo Airlines achieves higher approval rates, increased average order value, and reduced chargebacks with PayPal Braintree

Avelo Airlines continues to soar with PayPal’s strategic solutions

Avelo Airlines, launched in 2021 to “inspire travel” with low fares, convenient airports, and no change or cancellation fees, wanted to reduce friction in its booking flow. After finding their prior processor unresponsive, Avelo issued an RFP to partner with a scalable, innovative provider that could deliver flexible payment options and adaptive fraud protection.

Avelo selected PayPal Braintree, integrating PayPal Checkout, Venmo, Pay Later, and Fraud Protection Advanced to streamline checkout and improve approvals. The fast, collaborative integration gave richer customer data and higher conversions — driving a 3% rise in approval rates, a 22% increase in average order value with Pay Later, and a 15.5% reduction in chargebacks.

Avelo

Hunter Keay

Head of Finance and CFO