Case Study: JD.ID boosts seller satisfaction and streamlines cross-border payments with Payoneer

JD.ID speeds seller payments and grows merchant base with Payoneer

JD.ID, a leading Indonesian marketplace and subsidiary of JD.com, faced the challenge of providing an outstanding payment experience to regain lost trust from its international sellers. Its previous method of manual bank transfers was time-consuming, error-prone, and resulted in delayed payments with high fees, which was damaging merchant relationships.

By partnering with Payoneer for cross-border payments, JD.ID enabled faster, secure payments for sellers in their local currency with lower conversion fees. This solution improved merchant satisfaction, helped grow the seller base, and allowed JD.ID's internal finance team to operate more efficiently by eliminating manual bank verification processes.

JD.ID