Case Study: JD.ID achieves faster, lower-cost cross-border payments and greater seller trust with Payoneer

JD.ID - Customer Case Study

JD.ID, a leading Indonesian marketplace and subsidiary of China’s JD.com, helps international merchants sell into Indonesia. After launching in 2017 with manual bank transfers, the company faced slow, error-prone payouts, high fees and damaged seller trust — undermining its goal to be the most trusted platform in Southeast Asia.

By partnering with Payoneer, JD.ID now executes faster, secure cross-border payments in sellers’ local currencies with lower conversion fees and automatic compliance with Indonesian settlement rules. The change reduced manual finance work, restored seller confidence, expanded the seller base, and improved overall merchant satisfaction.

JD.ID

Samir Skif

Director of Marketplace and Cross Border Business