Case Study: Big Stone Gap achieves major time savings and refocuses staff on citizen services with Paymerang

Paymerang HelpsTown of BigStone Gap Refocus Staff Towards Helping Citizens and Town Growth

Big Stone Gap, a small town in Southwest Virginia, faced an overwhelmed Accounts Payable team that spent hours each week cutting checks, chasing signatures, printing labels and stuffing envelopes. To address this, Big Stone Gap partnered with Paymerang and its Payment Automation technology to replace manual check processing and streamline vendor payments.

Paymerang implemented its intuitive payment automation solution in just over a week, eliminating tedious tasks and putting time back into staff schedules. The change delivered measurable impact: hundreds of hours saved annually, significant cost savings on postage, envelopes and check stock, faster vendor payments that strengthen relationships, and extra staff capacity to focus on citizen services and town growth.

Big Stone Gap

Stephen Lawson

Town Manager