Case Study: University of Kentucky achieves faster, more secure vendor onboarding with PaymentWorks

University of Kentucky 50% Increase in Staff Efficiency and Vendor Onboarding Time Reduced with PaymentWorks

The University of Kentucky was struggling with a high-volume, largely manual vendor onboarding and management process. This outdated system, which relied on unsecured communication channels like email and fax, was overwhelming for staff, prone to human error, and left the institution vulnerable to potential fraud. To address these challenges, the university turned to the vendor PaymentWorks for its digital supplier onboarding platform.

PaymentWorks implemented a secure, automated solution that vets all vendor identity information at the time of onboarding. The platform streamlined the process by having suppliers enter their own data, automated critical third-party checks for sanctions and banking details, and provided full visibility into the status of each request. As a result, the University of Kentucky reduced staff time spent on onboarding by 50%, cut the process timeline from weeks to days, eliminated duplicate vendors, and closed critical fraud loopholes, ensuring ongoing compliance.

University of Kentucky

Naomi Emmons

Deputy Chief Procurement Officer