Case Study: University of Tennessee System Paves the Way for Fraud Prevention and ERP Integration with PaymentWorks

How did the UT System get PaymentWorks up and running quickly

The University of Tennessee System faced significant challenges in managing its 19,000 active suppliers across five campuses. A manual, paper-based vendor onboarding process was inefficient, left the team with no system-wide visibility, and created a high risk of payments fraud. To address this, the university selected the PaymentWorks platform to automate vendor onboarding and management.

By implementing PaymentWorks, the UT System gained immediate vendor visibility and validation, which prevented a $50,000 fraud attempt shortly after launch. The solution streamlined the process for integrating with their ERP system and enabled staff to focus on higher-value work. Furthermore, PaymentWorks automated the enrollment of vendors into a Virtual Card program, leading to a steady increase in rebate revenue over three years.

University of Tennessee System

Tisha Marshall

Director of Accounts Payable